Effective Date: [INSERT DATE]. The following supersedes all prior Terms & Conditions. By participating or continuing to participate after the effective date, you agree to the following:

The following information forms the basis of participation in the Sharjah Co-op Loyalty Programme [insert programme name] or "Programme"). These Terms & Conditions ("Terms & Conditions") are intended to protect the members of the Programme ("Members"), and [Sharjah Cooperative Society] or "We". Your participation in this Programme will be governed by these Terms & Conditions, and it is your responsibility to read and understand all of them.

If you require clarification or further information, you may contact the [Sharjah Cooperative Society] Help Desk or send an e-mail to [Insert email address]. Please note, however, the Program Terms & Conditions cannot be superseded or changed except in writing from [Sharjah Cooperative Society].

General

1. [insert programme name] Programme membership and its benefits are offered at the sole discretion of [Sharjah Cooperative Society] its subsidiaries, affiliates, officers, directors, partners, employees, and agents.
2. The [insert programme name] Programme Terms & Conditions are governed by and are to be construed under the laws of the United Arab Emirates. Claims may not be resolved through any form of class action. By participating in the Programme, Members consent that venue for all suits will be in the United Arab Emirates. The Programme Terms & Conditions set forth here in supersede all prior Programme Terms & Conditions.
3. Membership in and application for membership in the [insert programme name] Programme is void if prohibited by law in the country of the Member's or applicant domicile.
4. The Programme has no predetermined termination date and may continue until [Sharjah Cooperative Society] decides to terminate the Programme, at any time, with or without notice. Members will have [three] months from the date Programme termination is announced to accumulate for and redeem a desired reward. This means that, regardless of the amount you participate in the Programme, your right to accumulate points and claim rewards can be terminated by [Sharjah Cooperative Society [three] months after [Sharjah Cooperative Society] announces the Programme termination.
5. [Sharjah Cooperative Society] reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, rewards or reward levels pertaining to the Programme at its sole discretion, with or without notice, even though changes may affect the value of points already accumulated. This means that [Sharjah Cooperative Society may make changes that affect, but are not limited to, participating products, rules for earning [Insert programme name] points, reward redemption levels, rules and procedures for the use of rewards, continued availability of rewards, reward types and the features of any or all special offers.
6. Programme membership is free of charge and entitles Members the right to earn points which can be redeemed for rewards in accordance with the Terms & Conditions of the Programme. Member benefits and rewards while offered in good faith may not be available if prohibited by law or regulation in Member's country of residence.
7. [Sharjah Cooperative Society] reserves the right to discontinue Programme membership for any Member who appears to be using the Programme in a manner inconsistent with the Terms & Conditions or intent of the Programme or any portion of the Programme, including, but not limited to reward redemptions. [Sharjah Cooperative Society] also reserves the right to discontinue membership for any Member who acts in a manner inconsistent with local or federal laws, statutes or ordinances or if there are reasonable grounds for suspecting fraud, theft, or dishonesty in connection with his / her account as determined at [Sharjah Cooperative Society] 's sole discretion. Such discontinued membership may result in the loss of all accumulated points, benefits and privileges. In addition to discontinuance of Programme membership, [Sharjah Cooperative Society] shall have the right to take appropriate administrative and / or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion.
8. The sale or barter of any Programme points or other Programme benefits other than by [Sharjah Cooperative Society] is prohibited. Any points or benefits which [Sharjah Cooperative Society] deems at its sole discretion to have been transferred, sold or assigned in violation of Programme Terms & Conditions may be confiscated or cancelled.
9. All interpretations of Programme Terms & Conditions shall be at the sole discretion of [Sharjah Cooperative Society].
10. To participate in the Programme, Members will need to enroll through the mobile application (available by downloading the [insert programme name] Programme mobile application or by visiting the Sharjah Cooperative Society Ecommerce/ Market Place website). All members will enroll into the programme in the Bronze tier. Only Sharjah Cooperative Society Shareholders will sit in the Gold/ Gold VIP Tier. Shareholders must register via the Sharjah Cooperative Society Kiosks or following the current process to become a Shareholder.
11. Once the points have been forfeited, the Member may not recover any forfeited points, but the Member may begin to earn points again, thereafter.
12. Each Member is responsible for remaining knowledgeable as to the Programme Terms & Conditions and as to the number of points in his or her account. [Sharjah Cooperative Society] may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of point forfeiture or Programme changes. Neither [Sharjah Cooperative Society] nor if applicable, Programme partners nor third party companies participating as marketing partners in the Programme ("Marketing partners") will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilised by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other delivery services or e-mail for whatever reason.
13. Each Member is responsible for creating private account access information and for maintaining the security of that information. If the security of that information is breached by the Member or a third party, [Sharjah Cooperative Society] shall not be liable for any access to that account not authorized by the Member, accumulation of points, redemption of rewards, or other account activity that occurs as a result, and in no event shall [Sharjah Cooperative Society] be responsible for reimbursing the member for any points redeemed or other damages or losses claimed to occur because of unauthorised access. If the Member becomes aware of any fraudulent activity, including unauthorised redemption of the Member's points or rewards, the Member must report the fraudulent activity to [Sharjah Cooperative Society] in writing, within 30 days of its occurrence, and provide all further requested information and cooperation to [Sharjah Cooperative Society] to be eligible for reinstatement of lost points or rewards, which reinstatement may be done at [Sharjah Cooperative Society]'s sole discretion.
14. Each Member is responsible for updating [Sharjah Cooperative Society] of any changes to his or her contact information through any of the programme channels.
15. Accrued points do not constitute property of the Members. Except as specifically provided herein, accrued points are not transferable for any reason.
16. Members are responsible for protecting and keeping secure Account, and any password or security questions used in connection with Account.
17. In case of the death of a Member, points in the Member's account may be transferred to another active Member upon [Sharjah Cooperative Society]'s receipt and approval of certain requested documentation and information. [xxx] list the required documentation. To be eligible, the transfer must be requested, and all required documents and information provided within one year from the date of the Member's death. Any transfer remains at the sole discretion of [Sharjah Cooperative Society]. Any decision made by [Sharjah Cooperative Society] in response to a request for transfer is final and not subject to further review or dispute.

Earning of [Insert programme name] Points

Important Note:

It is the responsibility of the member to keep themselves updated about the points earning rates. To find the current points earning details click here [link for earning details on the Programme website]

1. [Insert programme name] points can be earned for every eligible AED spent at any Sharjah Cooperative Society stores in the UAE/ Sharjah Co-p Ecommerce and Market Place website. The same applies to participating partner outlets, if applicable.To find a list of participating stores, please visit [Insert Hyperlink]
2. To earn [Insert programme name] points, a Member must be an enrolled member of the [Insert programme name] Programme.
3. Specifically excluded from the definition of "eligible spend" are the following types of ineligible items: on the VAT (Vat Added Tax) portion of ANY purchase, donations to Charities and purchase of [Sharjah Cooperative Society] Gift Card / Vouchers, El Grocer transactions and 'Walk-in' Institutional sales.
4. Points' activity history is available on the [Insert programme name] Programme Ecommerce/Market Place website and / or mobile app.
5. Members are required to present their [Insert programme name] Programme mobile application card or mobile number prior to completion of their transaction to receive [Insert programme name] points at any Sharjah Cooperative Society store. [Insert programme name] points will not be granted on previously completed purchases where a valid mobile application card or mobile number was not provided prior to payment.
6. [Insert programme name] points earned by any individual Member may be pooled only in accordance with Householding functionality in the Programme or transferred upon death of the Member as specified herein.
7. If a Member believes he or she did not receive the correct point credit(s) for their purchase(s), he or she must submit a written request for such credit(s) through the Sharjah Cooperative Society loyalty help desk together with a legible copy of the receipt. Failure to supply the adequate and unaltered documentation may result in denial of such point credit(s). Requests must be received at the [Sharjah Cooperative Help Desk] within three months from the date of activity. Written requests must also include the Member's name, [Insert programme name] Programme account number (mobile application card number), address and daytime telephone number.
8. Current employees of [Sharjah Cooperative Society], its parent, affiliates and subsidiaries and the employees (collectively, "Employees") are eligible to participate in the [Insert programme name] Programme.
9. From time to time, Bonus [Insert programme name] points may be awarded to Members on the purchase of certain products. Separate Terms & Conditions may apply to these Bonus Points.
10. [Insert programme name] points, offers, promotions, and other services are offered by [Sharjah Cooperative Society], or other Programme partners, and may be offered to all Programme members or any group of the Programme members, as decided by [Sharjah Cooperative Society]. Any offer or promotion is time de-limited and may contain additional Terms & Conditions, which will apply in addition to these Terms & Conditions. Each offer is only valid once, unless expressly stated otherwise in the terms of the offer. Sharjah Cooperative Society may limit quantities of products on which a single Programme member may earn [Insert programme name] points. For example, [Sharjah Cooperative Society] may make an offer of additional [Insert programme name] points on the purchase of a product, and state that a Programme Member may only earn [Insert programme name] points for a single purchase of that product, or for a purchase of any other number we specify. If you earn [Insert programme name] points in a manner not permitted by these Terms & Conditions or any offer, [Sharjah Cooperative Society] may deem, at its sole discretion, any such [Insert programme name] points to be invalid and cancel them which will result in the removal of such [Insert programme name] points from Member's Account.

Redeeming [Insert programme name] Points

Important Note:

It is the responsibility of the member to keep themselves updated about the points earning rates. To find the current points earning details click here [link for redemption details on the Programme website].

1. To "redeem" means to use [Insert programme name] points to pay, or partially pay for, for eligible purchases by using the [Insert programme name] mobile application card at the POS in participating stores that offer redemption or via the Sharjah Cooperative Society Ecommerce / Marketing Place Platform and Kiosk (Shareholders)
2. To qualify for a reward, the Member must have the minimum redemption threshold of [Insert programme name] points in their account to redeem for a reward. The minimum redemption is 2,900 points for Gold/Gold VIP and 3,500 for Bronze members.
3. It is solely the responsibility of the Member to be informed about the Programme and to request the specific rewards at the participating [Sharjah Cooperative Society] stores. Reward requests require the Member to provide his or her [Insert programme name] Programme key tag or mobile application card at the time of redemption, before the completion of the purchase.
4. When a reward is requested, the corresponding number of points for that reward will be deducted from the Member's account.
5. The Reward may only be issued against the [Insert programme name] Programme Member's account.
6. Rewards may not be sold, auctioned, bartered or brokered purchased or otherwise transferred except with the express written consent of [Sharjah Cooperative Society]. Any reward obtained in that manner without the required consent will be considered to have been fraudulently obtained and deemed void.
7. Rewards may not be combined with other promotional offers, discounts or packages unless otherwise specified in writing by [Sharjah Cooperative Society].
8. Rewards are non-refundable.
9. Any tax liability incurred (if any) in connection with the receipt and/ o r use of [Insert programme name] rewards, including, but not limited to, local taxes, international taxes, fees, surcharges or individual income tax is the sole responsibility of the Member.
10. Members residing in countries where redemption of points for an [Insert programme name] reward or partner reward is prohibited are not eligible for such reward.
11. [Insert programme name] points expire 24 months from the day they are earned and will expire on the 1st day of the 13th month. For example, if you earn 100 points on Dec 15th, 2020. These points will expire on Jan 1st, 2022.

Use of the [Insert programme name] Website / Market Place and Mobile Application

1. Subject to these Terms & Conditions you are authorised to view and the [Insert programme name] Programme website and / or to download the [Insert programme name] Programme mobile app for your personal use only.
2. [Sharjah Cooperative Society] may change, suspend or discontinue the Insert programme name website and / or mobile app at any time, including the availability of any feature, database, or content. [Sharjah Cooperative Society] may also impose limits on certain features and services or restrict your access to parts or all the website and / or mobile app without notice or liability.
3. You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the website and / or mobile application, including, without limitation, modems, hardware, software, and long distance or local telephone service.
4. For future promotions, the [Insert programme name] Programme website and / or mobile application, may contain additional terms (for example, conduct guidelines) that further govern the use of the [Insert programme name] Programme website and / or mobile application, including without limitation features or offers (for example, competitions). If any Terms & Conditions contained in this agreement conflict with any Terms & Conditions contained within the [Insert programme name] Programme website and / or mobile application, then the Terms & Conditions of this agreement shall prevail.
5. While [Sharjah Cooperative Society] endeavours to ensure the [Insert programme name] Programme website and mobile application are available 24 hours a day, [Sharjah Cooperative Society] shall not be liable if for any reason the Programme website or mobile application is unavailable at any time, for any period.
6. When enrolling to the Sharjah Cooperative Ecommerce website, member can opt to enroll into the progamme at a later date. Member will only start to accrue points from date of enrolment into the [Insert programme name]

Communication

1. As part of the registration process in the [Insert programme name] Programme, Members' have automatically opted into Programme communication and will have the choice to opt out at a later date. Therefore, you will receive programme communications to your email account information about changes or additions to the [Insert programme name] Programme or about any of our related products or services.

Householding and Merging Accounts

1. As Head of Household, a Member can have 3 dependents pooled under their account. This means that all of the [Insert programme name] points earned from the dependents will be added to the Head of Household's account and available only for the Head of Household to redeem.
2. Once a Member has become Head of Household, or a dependent of a household, the Member may not change their Household status for 6 months. For example, if a Member is a dependent in a household, the Member may remove themselves from the household, but cannot become a Head of Household of their own account for 6 months after leaving the previous household.
3. Merging of accounts can only be done by the [Insert programme name] Programme Help Desk. Once accounts have been merged, they cannot be un-merged.

Your Agreement to Our Use of Information about You

1. We process your personal information in accordance with [Sharjah Cooperative Society]'s Privacy Policy (the "Privacy Policy").
2. In addition, by participating in the [Insert programme name] Programme, we may collect additional personal information from you. We may also use and share your personal information in the ways described below, in addition to what is described in the Privacy Policy. These Terms & Conditions supplement the Privacy Policy with respect to our processing of the personal information of [Insert programme name] Members. IF YOU DO NOT AGREE TO THESE TERMS, you must elect not to join the [Insert programme name] Programme.
3. Additional personal information that we collect will include information that you provide when you enrol in the [Insert programme name] Programme or when you manage your profile online. During enrolment, we require that you provide your name, mobile telephone number and e-mail address. When you manage your profile online, you will have the opportunity to provide additional information about your shopping and lifestyle preferences.
4. In addition to the data uses and sharing described in the Privacy Policy, we may use and share relevant portions of your personal information to administer the [Insert programme name] Programme.
5. By enrolling, you also consent to the transfer of your information to countries where our information processing facilities and business operations are located, including Canada and other countries where data protection laws may differ from those of your home country and / or in the United Arab Emirates.
6. As a Member, you may receive additional communications from us, including [Insert programme name] Programme account notifications and offers specifically for [Insert programme name] Members.
7. We may modify these Terms & Conditions from time to time by posting the revised Terms & Conditions on the [Insert programme name] Programme website and mobile application. We may also modify the Privacy Policy from time to time as described in the Privacy Policy. Your continued participation in the [Insert programme name] Programme following the posting of changes to these Terms & Conditions, or to the Privacy Policy, will indicate your acceptance of the changes.

Conditions of Participation

1. [Sharjah Cooperative Society] provides the [Insert programme name] Programme, these and other material, and other services and products "As-Is" and, to the fullest extent permitted by applicable law, expressly disclaims any warranties of any kind, express of implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, design, accuracy, capability, sufficiency, suitability, capacity completeness or availability.
2. You also agree that [Sharjah Cooperative Society] does not represent, warrant or guaranty that the [Insert programme name] Programme or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected, or changes implemented.
3. Under no circumstances, including, but not limited to, negligence, shall [Sharjah Cooperative Society] be liable for any direct, indirect, incidental, special or consequential damages arising out of the[Insert programme name] Programme or any such other products and services, even if an [Insert programme name] Programme authorized representative has been advised of the possibility of such damages.
4. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages